Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers.Excellent verbal and written communication skills are required as well as excellent customer relations skills.High school graduate or equivalent is required.May assist with dispute resolution process.Train new collectors on collection policies/procedures and system use.Escalate payment status issues to Collections Management.Work and resolve assigned tasks in cbCentral in a timely and accurate manner.Solicit customer enrollment for e-mail statements.
JOB OPENIN IN DECATUR AL PROFESSIONAL
Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner.
Work email and statement exceptions if assigned.The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cbCentral system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cbCentral system, work and resolve cbCentral assigned tasks, solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue.
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